Terms of Service

Introduction

These Terms of Service (“Terms”) are a legal agreement between you and Landra AI LLC, a California limited liability company doing business as “Landra” (“Landra,” “we,” “us,” or “our”). They govern your use of the Landra web application, website, and all related services (collectively, the “Service”).

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Please read Section 14 (Limitation of Liability) and Section 15 (Dispute Resolution) carefully. They limit our liability and require most disputes to be resolved by binding individual arbitration. You have the right to opt out of arbitration within 30 days of account creation — see Section 15.

Definitions

“You” or “User” means any individual or entity that creates an account or uses the Service.
“Content” means any text, HTML, images, or other materials generated through or uploaded to the Service.
“Generated Content” means landing pages, blog posts, images, copy, metadata, and any other output produced by the Service’s AI systems.
“Brand Data” means the URLs, product information, images, text, and other materials you provide as input to the Service (including any URLs you ask the Service to fetch).
“Published Page” means any Generated Content that you cause to be made publicly accessible, whether on a Landra-hosted URL, via the Shopify integration, as exported HTML, or by any other means.
“Subscription” means your paid plan (Starter, Pro, or Pro Plus) that grants access to the Service’s publishing and generation features.
“Sold through Link” means a Subscription or purchase for which Stripe, through its Link service, acts as the merchant of record: Link collects your payment and any applicable tax, issues your receipts and invoices, and appears on your statement as LINK.COM* LANDRA. Landra remains the provider of the Service either way.

Account Registration

To use the Service, you must create an account. When you do:

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to enter into a binding agreement. The Service is not offered to users under 16 under any circumstances.
You must provide accurate information. Do not use a fake name or someone else’s identity.
One person per account. Do not share your login credentials.
You are responsible for all activity on your account, including any Content generated, edited, or published through it, even if performed by a person you allowed to access your account.
Keep your password secure. Notify us immediately at hello@getlandra.com if you believe your account has been compromised.

We reserve the right to suspend or close accounts that violate these Terms.

Subscription and Billing

The Service offers three subscription tiers: Starter ($19/month), Pro ($79/month), and Pro Plus ($199/month). All prices are in US dollars.

Payment. Subscriptions are billed monthly. Depending on when you subscribed, your Subscription is either billed by Landra through Stripe, or Sold through Link. Your Billing page tells you which. In both cases, by subscribing you authorize the recurring charge to your payment method until you cancel. For a Subscription Sold through Link, that authorization is given to Link at checkout and the charge is collected by Link on Landra’s behalf.
Automatic renewal. Your subscription will automatically renew each month at the then-current price until you cancel. You can cancel at any time from your Billing page; cancellation takes effect at the end of your current billing period. A Subscription Sold through Link can also be cancelled from your Link account at link.com.
Updating your payment method. You can change the card on file from your Billing page. For a Subscription Sold through Link, Link holds the card, so changing it means entering the new card at checkout: a replacement Subscription on the same plan takes over on your existing billing date and the old one ends. You are not charged twice, and nothing you have paid for is lost. If a payment is overdue, the new card is charged right away and your billing date moves to that day. During a trial, entering a new card starts your paid plan on it. If you have already asked to cancel, or a plan change is pending, resume or complete that first.
California residents. In accordance with California Business and Professions Code §17600 et seq., we provide clear disclosure of auto-renewal terms at signup, email confirmation of your subscription, reminders before material changes, and a cost-free online cancellation mechanism.
Price changes. We may change subscription prices with at least 30 days’ written notice. The new price takes effect at the start of your next billing cycle after the notice period. If you do not agree with a price change, cancel before it takes effect.
Taxes. Prices on the pricing page are exclusive of taxes. For a Subscription Sold through Link, applicable sales tax, VAT, or GST is calculated from your billing address, shown at checkout, and collected and remitted by Link. For a Subscription billed by Landra through Stripe, you are responsible for any applicable sales tax, VAT, GST, or similar charges.

For current plan details, see our pricing page.

Pre-checkout disclosure. Before you provide a payment method, we disclose on our site, next to the button you press: (i) the subscription tier and price; (ii) that the subscription will automatically renew monthly until you cancel; (iii) when your first charge will occur (Day 15 of your trial, or today if there is no trial); and (iv) that you can cancel at any time from your Billing page, online, without a phone call or support ticket, with a link to this cancellation policy. Pressing that button is your express consent to those terms, and we keep a record of it.

Post-purchase acknowledgment. When you start a free trial, we email you the plan, the price, the date of your first charge, and a direct link to manage or cancel your subscription. For a Subscription Sold through Link, Link emails you a receipt for every charge and a reminder before a trial ends. Your Billing page shows the same information at any time.

Symmetric cancellation. You may cancel by the same method you used to subscribe: online, from your Billing page. Cancellation takes effect at the end of the then-current billing period. We will not require a phone call, a support ticket, or a retention chat. Before you confirm we may ask why you are leaving, offer you a discount, and show what happens to your pages; every one of those screens can be skipped in one click.

Reminders before charge. For free-trial users, we send a reminder email before the trial converts to a paid subscription. For price changes, we send notice at least 30 days in advance, with a one-click cancellation link.

Free Trial

New users receive a 14-day free trial. A valid payment method is required to start the trial.

During the trial, you can generate and edit pages according to your selected plan’s limits. Publishing is not available during the trial period.
On day 15, your payment method is automatically charged for your selected plan unless you cancel before then. You will receive reminder emails before the trial ends.
Early activation. You may start your paid subscription before the trial ends by choosing to publish a page or pressing “Start my subscription.” Your payment method will be charged immediately at that point, and your billing date moves to that day.
Cancellation during trial. If you cancel during the trial period, you will not be charged. You keep your account and can see the pages you created, but cannot edit, generate, or publish until you subscribe.

The free trial is available once per person. We reserve the right to limit or revoke trial access to prevent abuse.

Cancellation and Refunds

How to cancel. Cancel your subscription at any time from your Billing page: press “Manage my plan,” then “Cancel my subscription,” then confirm. You may be asked why, offered a discount, and shown what happens to your pages first; each of those can be skipped in one click. No phone call, no support ticket. A Subscription Sold through Link can also be cancelled from your Link account at link.com.
Access after cancellation. Your subscription remains active through the end of your current billing period. After that, you lose access to publishing and generation: pages published to Landra URLs are taken offline and returned to draft, pages published to your Shopify store are removed from the store, and pages embedded on other sites stop displaying. Nothing is deleted from your account; your pages and their data stay as they were and can be republished when you reactivate. If you want a Shopify page gone sooner, delete it from your Shopify admin.
Refunds. Refunds are not guaranteed. The 14-day free trial is your opportunity to evaluate the Service before any charge, and cancelling stops future charges but does not refund past ones. You may request a refund by emailing hello@getlandra.com; we review each request individually and decide at our discretion. For a purchase Sold through Link, you may also ask Link support, and Link may review the request and issue a refund at its own discretion within 60 days of the charge. A refund issued by either of us is final as to that charge. Consumers in the European Union, United Kingdom, and other jurisdictions with statutory refund rights retain those rights regardless of the above; see Consumer Rights.
Disputes and chargebacks. Please ask us before disputing a charge with your bank; we can usually resolve it faster. For a purchase Sold through Link, Link handles payment disputes and may contact us for product information.

Acceptable Use

You agree not to use the Service to:

Generate, store, or publish content that is illegal in any applicable jurisdiction.
Create content that infringes on another party’s intellectual property, trademark, copyright, publicity, or privacy rights.
Produce spam, phishing pages, or deceptive content designed to mislead consumers.
Generate content that promotes weapons, illegal drugs, or explicit sexual material; that sexualizes minors; or that promotes self-harm, terrorism, or hate against protected groups.
Publish pages for cannabis, marijuana, or intoxicating hemp-derived products (including THCA, delta-8, delta-10, HHC, and THC-O) to a Landra-hosted address. You may generate, edit, and export these pages, and publish them to your own website or Shopify store, where you are the publisher and responsible for compliance with the law in every jurisdiction you reach. We do not host them on getlandra.com. Non-intoxicating hemp-derived products such as CBD are not covered by this restriction.
Make unsubstantiated health, medical, therapeutic, disease-treatment, or earnings claims, or any claim that would violate FTC Endorsement Guides (16 C.F.R. Part 255), FDA labeling rules, or the advertising policies of any platform you publish to.
Submit as Brand Data any URL that you are not authorized to reference, or any URL whose owner has disallowed automated access (e.g., via robots.txt, terms of service, or a password wall).
Submit a competitor’s URL for the purpose of extracting their customer reviews, testimonials, or other voice-of-customer data. You represent that you are the brand owner of, or are authorized by the brand owner of, any URL whose customer reviews will be harvested as part of the generation pipeline.
Distribute malware or any code designed to harm systems or users.
Reverse-engineer, decompile, disassemble, or attempt to extract the source code, model weights, training data, prompts, or other proprietary elements of the Service, or use the Service’s output to train or improve any competing AI model.
Scrape, crawl, or programmatically access the Service outside of documented APIs, or circumvent any rate limit or access control.
Impersonate another person or brand, or falsely suggest endorsement by a brand whose URL you submit as Brand Data.
Present any AI-generated person, name, portrait, or testimonial as a real person or a real customer experience.
Use the Service in any way that could damage, disable, or impair it, or interfere with another user’s access.
Use the Service if you are located in, ordinarily resident in, or a national of any country or region subject to comprehensive U.S. sanctions, or if you are on any U.S. government restricted-parties list — see Export Controls.

We may remove content, or suspend or terminate accounts, that violate this section without prior notice.

User Content

You own your Content. Landra does not claim ownership of any Generated Content or any Content you upload, create, or edit using the Service, including generated pages, edited copy, and uploaded images.

License to Landra. By using the Service, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, copy, process, transmit, display, and serve your Content for the purpose of: (a) providing and operating the Service to you; (b) serving your Published Pages to visitors; (c) using aggregated, de-identified signals derived from your usage to operate, secure, and improve the Service; and (d) displaying your Published Pages in our public examples gallery, unless you opt out by written request to hello@getlandra.com.

No training on your Brand Data. We do not use your Brand Data, account data, or the specific Content you generate to train, fine-tune, or improve any general-purpose AI model. Our AI vendors (currently Anthropic, Google, Replicate) are bound by commercial API terms that prohibit training on your submissions. See our Privacy Policy for details.

License survival. The storage and display license ends when you delete your Content or close your account, except: (i) for Content that has been published and cached by third-party systems (search engines, CDNs, the Internet Archive, etc.), over which we have no control; (ii) for aggregated, de-identified signals already incorporated into service metrics; and (iii) as required to resolve an active legal claim, enforce these Terms, or comply with law.

Your representations. You represent and warrant that: (i) you own or have all necessary rights to any Brand Data you submit, including URLs, product descriptions, trademarks, and images; (ii) submitting Brand Data to the Service and receiving Generated Content based on it does not violate any third party’s rights; (iii) you will not submit any URL where the owner has disallowed automated access; and (iv) you will independently review all Generated Content for accuracy, legality, and compliance with applicable rules before making it a Published Page.

AI-Generated Content

The Service uses artificial intelligence to generate landing page copy, blog content, images, and metadata. You are solely responsible for reviewing, editing, and approving all Generated Content before publishing or using it. You acknowledge and agree that:

Accuracy is not guaranteed. AI-generated content may contain factual errors, fabricated information (“hallucinations”), outdated data, misattributed quotes, or other inaccuracies. You must verify every material claim before publishing.
Not professional advice. Generated Content does not constitute legal, medical, financial, nutritional, or regulatory advice. Do not rely on it as such, and do not permit your customers or visitors to rely on it as such.
Regulatory and platform compliance is your responsibility. If your product is in a regulated category (dietary supplements, health or beauty products, food and beverage, financial services, cannabis, etc.), you are solely responsible for ensuring that any Published Page complies with applicable regulations — including but not limited to the FTC Act, the FDA’s DSHEA labeling rules, the FTC Endorsement Guides (16 C.F.R. Part 255), state consumer-protection laws, and the advertising policies of any platform you publish to (Shopify, Meta, TikTok, Google Ads, etc.).
Image accuracy. AI-generated images are artistic interpretations. They may not accurately depict your product’s appearance, packaging, color, ingredients, scale, or any real person. Do not present AI-generated images as photographs of real products, people, or events without disclosure where required.
Non-uniqueness. Generative AI produces output that may be substantially similar to output produced for other users from similar prompts. We do not guarantee that any Generated Content is unique, copyrightable, or free of resemblance to third-party works.
No guaranteed output. The quality, style, structure, and availability of Generated Content may vary. We do not guarantee that any specific generation will meet your expectations.
You, not Landra, are the publisher. When you publish a Published Page, you are the publisher and advertiser of that content for all legal purposes, including consumer-protection, advertising-standards, and platform-policy compliance.
Watermarking and AI-disclosure obligations. Where required by applicable law (including but not limited to Article 50(2) of the EU AI Act), Generated Content may include machine-readable markers identifying it as artificially generated. You agree not to remove, alter, or obscure these markers. For visible AI disclosures required by your jurisdiction or by the platform you publish to (e.g., “This image was AI-generated”), the obligation to disclose to your end users falls on you as the publisher; we may provide tools and prompts to help you comply but do not make these disclosures on your behalf when you publish a page outside Landra-hosted URLs (e.g., to Shopify or as exported HTML).
State and federal AI laws. AI-related laws are evolving rapidly. You are responsible for compliance with the AI-specific obligations of your jurisdiction and your end users’ jurisdictions, including (without limitation) California AB 2013, the Colorado AI Act, and any other state, federal, or international rules governing the deployment of AI-generated content to consumers.

FTC and Advertising Rules

Published Pages may make product claims, cite benefits, or display testimonials that are generated or edited with AI assistance. The FTC Endorsement Guides (16 C.F.R. Part 255) and the FTC Act require advertisers to have competent and reliable substantiation for every claim at the time the claim is made, and to disclose material connections behind endorsements. You represent and warrant that, before publishing a Published Page, you:

Have reviewed every claim (express or implied) in the Generated Content;
Possess competent and reliable evidence supporting each claim;
Will not publish any testimonial, quote, or endorsement that was fabricated by AI or that is not attributable to a real person with a bona fide experience;
Will disclose any material connection to any endorser shown on the page; and
Will comply with all applicable FDA, FTC, and platform-specific advertising rules.

Landra does not pre-screen Generated Content for compliance with advertising rules and is not liable for any Published Page’s compliance — that duty rests entirely with you.

Each time you publish or re-publish a Page, we require you to affirmatively confirm that you have reviewed it and that its claims, testimonials, and endorsements comply with these Terms. That confirmation is a representation by you on which we rely, and we keep a record of it, including the version of these Terms in force and an identifier for the content you published.

Publishing

The Service offers three ways to publish content: to a Landra-hosted URL (getlandra.com/p/...), to a connected Shopify store, or as exported HTML.

Landra-hosted pages. Pages published to Landra URLs are publicly accessible and subject to these Terms. We reserve the right to remove any Published Page that violates our Acceptable Use policy or applicable law. We may cache, CDN-distribute, and retain copies of Published Pages as needed to serve them.
Shopify publishing. See Shopify Integration below.
Exported HTML. Once you export HTML, it leaves our systems. We have no control over or responsibility for exported content.
Attribution and disclosures. Pages hosted on Landra URLs include a small Landra attribution in the footer, and the advertising and AI-related disclosures Landra determines are required — including the advertisement label, the footer disclosure, and any testimonial or portrait disclosures. These are applied when the Page is served and are not removable. You may not remove, obscure, or alter them. Where a Page’s author name or portrait was generated by Landra rather than supplied by you, we do not display it on Landra-hosted Pages. Pages you publish to your own Shopify store or export as HTML are rendered as you built them; you are responsible for the disclosures they carry.
Reporting a Page. Anyone may report a Published Page hosted on a Landra URL using the “Report” link in its footer or at getlandra.com/report. We review every report promptly. We may remove or take offline any Page that violates these Terms or applicable law, and may suspend or terminate the account behind it. If we take one of your Pages offline we will email you the reason, and you may respond by replying to that email. Claims of copyright infringement have their own process — see Intellectual Property.
Availability. We make reasonable efforts to keep Landra-hosted pages available but do not guarantee uptime or specific performance levels.

Shopify Integration

If you connect a Shopify store to Landra via OAuth, you authorize us to access your store for the limited purposes of creating, updating, publishing, unpublishing, and deleting pages on your behalf, showing you your products so you can feature them on a page, and measuring how the pages you publish perform. We request only the OAuth scopes necessary to perform these actions (currently: write_content, write_online_store_navigation, read_themes, write_themes, read_products, write_pixels, and read_customer_events). We do not request access to your order records or your customer records. The storefront analytics permission delivers de-identified checkout events — totals and items, with customer name, email, phone and address removed by Shopify — which we use only to report how your pages perform.

Scope changes. We will request additional scopes only with your explicit authorization during OAuth consent.
Uninstall = data deletion. If you uninstall the Landra Shopify app or disconnect your store, we will delete your Shopify OAuth tokens immediately and delete any associated store data (store domain, published-page mappings) within 30 days, except as required to comply with law or to resolve active disputes.
Third-party terms. Pages published to Shopify are additionally governed by Shopify’s terms and Shopify’s content and acceptable-use policies. We are not responsible for how Shopify handles, displays, or removes your content.
Security incidents. We will notify you of any confirmed breach of your Shopify credentials or store data without undue delay and in any case within 72 hours of our confirmation.

Intellectual Property

Our property. The Service — including its code, design, AI model selections, prompts, component library, layout engine, brand identity, and any documentation — is owned by Landra AI LLC and its licensors, and is protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding, except the limited right to use the Landra name in the non-removable footer attribution.

Your property. As stated in User Content, you own the Generated Content and other Content you produce using the Service, subject to the licenses granted to us in that section. This ownership does not extend to the underlying Service technology, templates, component designs, or rendering systems.

Designated DMCA Agent. Notifications of claimed copyright infringement should be sent to our designated Copyright Agent:

Landra AI LLC, Attn: DMCA Agent
1401 21st St, Ste R, Sacramento, CA 95811
Email: hello@getlandra.com

Notifications must comply with 17 U.S.C. §512(c)(3) and include: (i) a physical or electronic signature of the rights holder or authorized agent; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate it; (iv) contact information for the complainant; (v) a statement that the complainant has a good faith belief that use of the material is not authorized; and (vi) a statement, under penalty of perjury, that the information is accurate and that the complainant is authorized to act on the rights holder’s behalf. You may also submit a copyright notice through getlandra.com/report, which collects the same information.

Counter-notification. If we remove or disable access to your content in response to a notice of claimed copyright infringement, we will take reasonable steps to notify you promptly, including a copy of the notice. If you believe the material was removed as a result of mistake or misidentification, you may send a counter-notification to our Copyright Agent at the address above. To be effective under 17 U.S.C. §512(g)(3), a counter-notification must be in writing and include substantially all of the following: (i) your physical or electronic signature; (ii) identification of the material removed and the location at which it appeared before removal; (iii) a statement, under penalty of perjury, that you have a good faith belief the material was removed as a result of mistake or misidentification; and (iv) your name, address, and telephone number, a statement that you consent to the jurisdiction of the U.S. District Court for the judicial district of your address (or, if your address is outside the United States, any judicial district in which Landra may be found), and a statement that you will accept service of process from the party who submitted the notice.

If we receive an effective counter-notification, we will promptly forward it to the party who submitted the original notice and inform them that we will restore the material in 10 business days. We will restore the material not less than 10 and not more than 14 business days after receiving your counter-notification, unless our Copyright Agent first receives notice that that party has filed a court action seeking to restrain you from infringing activity relating to the material. Submitting a counter-notification requires you to consent to federal court jurisdiction and to make a statement under penalty of perjury. Misrepresentations in a notice or a counter-notification carry liability under 17 U.S.C. §512(f).

Indemnification

You indemnify Landra. You agree to defend, indemnify, and hold harmless Landra AI LLC and our officers, members, employees, contractors, and agents (the “Landra Parties”) from and against any and all third-party claims, demands, actions, damages, losses, liabilities, settlements, and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to: (i) any Brand Data you submit; (ii) any Generated Content you publish, distribute, or use; (iii) any Published Page; (iv) your violation of these Terms; (v) your violation of any law or third-party right (including IP, privacy, publicity, consumer-protection, or advertising-standards rules); and (vi) any claim by your end customers arising from their reliance on any Published Page.

We will promptly notify you of any claim for which indemnification is sought, and you will have sole control of the defense and settlement, provided that no settlement that imposes a non-monetary obligation on Landra or requires admission of liability may be entered into without our prior written consent. We reserve the right to participate in the defense at our own expense with counsel of our choosing.

Carve-outs. You will not indemnify the Landra Parties to the extent the claim arises from the Landra Parties’ gross negligence, willful misconduct, or breach of these Terms.

Indemnification cap. Notwithstanding the foregoing, your aggregate indemnification obligation under this Section is capped at the greater of (a) the amount you paid us in the 12 months before the claim and (b) any insurance proceeds actually recovered by the Landra Parties for the underlying claim. This cap does not apply to claims arising from your willful misconduct, your infringement of a third party’s intellectual property rights, or your violation of applicable law.

Termination

By you. You may close your account at any time by contacting us at hello@getlandra.com. Closing your account cancels your subscription and removes your data, subject to our Privacy Policy.

By us. We may suspend or terminate your account at any time if you violate these Terms, if we are required to do so by law, or if we discontinue the Service. If we terminate your account without cause, we will refund any prepaid amounts for unused service on a pro-rated basis.

Repeat infringers. You may not use Landra to infringe copyright. We have adopted and will reasonably implement a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers. In deciding whether circumstances are appropriate we consider factors including the number, credibility, and seriousness of the copyright complaints we receive concerning your account, whether the material was removed, whether you submitted a counter-notification, and your overall history on the Service. We do not require a court ruling before acting. Termination under this paragraph means closure of your Landra account, not merely the removal of individual Pages, and we do not reinstate accounts terminated for repeat infringement. We may terminate an account on fewer complaints, or without prior complaints, where the infringement is blatant, commercial, or willful. We apply the same approach to accounts that repeatedly violate our Acceptable Use policy.

Effect of termination. Upon termination, your right to use the Service ends immediately. Content published to Landra URLs is taken offline, and pages we published to your Shopify store are removed from that store. Exported HTML and search-engine caches are unaffected, though images and files that exported pages load from Landra stop being served. Sections that by their nature should survive termination — including User Content license survival, Indemnification, Disclaimers, Limitation of Liability, Dispute Resolution, and these Terms’ governing-law provisions — survive termination.

Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and quiet enjoyment.

Without limiting the foregoing, we do not warrant that:

The Service will be uninterrupted, error-free, or secure.
Generated Content will be accurate, complete, legally compliant, non-infringing, or fit for any particular use.
AI-generated images will accurately represent any real product, person, or thing.
Generated Content will be unique to you or free of similarity to third-party works.
The Service will meet your specific requirements or produce any specific business result.

You use the Service at your own risk. Nothing in this section is intended to exclude or limit any warranty or right that cannot be excluded or limited under applicable law.

Limitation of Liability

To the maximum extent permitted by law, the Landra Parties’ total aggregate liability to you for all claims arising from or related to these Terms or the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) two hundred US dollars ($200).

To the maximum extent permitted by law, the Landra Parties will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost data, lost goodwill, business interruption, or damages arising from your reliance on Generated Content — regardless of the theory of liability and even if we were advised of the possibility of such damages.

These limitations apply even if a remedy fails its essential purpose. They do not apply to: (i) liability that cannot be limited or excluded under applicable law (including, where applicable, death or personal injury caused by negligence, fraud, fraudulent misrepresentation, and gross negligence or willful misconduct); (ii) your indemnification obligations; or (iii) your payment obligations. See Consumer Rights for further carve-outs that apply to consumers in certain jurisdictions.

Dispute Resolution

Governing law. These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first. Before filing any formal proceeding, you agree to contact us at hello@getlandra.com and attempt in good faith to resolve the dispute informally for at least 30 days.

Federal Arbitration Act. These Terms affect interstate commerce, and the enforceability of this Section 15 is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16), notwithstanding the governing-law clause above.

Binding individual arbitration. If we cannot resolve the dispute informally, either party may commence binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The arbitration will be conducted in English, seated in San Francisco, California, with hearings available by video. The arbitrator’s decision is final and enforceable in any court of competent jurisdiction. The arbitrator, and not any court, has exclusive authority to decide issues of arbitrability, except the validity of the class-action waiver in the next paragraph, which only a court may decide.

Class-action and representative-action waiver. You and Landra each agree to resolve disputes on an individual basis only. Neither you nor Landra may bring a claim as a plaintiff or class member in any purported class, consolidated, or representative proceeding, and the arbitrator may not consolidate more than one person’s claims or preside over any form of representative or class proceeding. If this waiver is held unenforceable with respect to a particular claim, that claim (and only that claim) will be severed from arbitration and brought in the courts specified below, and the rest of this Section 15 remains in force.

30-day opt-out. You may opt out of this arbitration agreement by sending written notice to hello@getlandra.com within 30 days of first accepting these Terms, including your full name, account email, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

Fees. Each party bears its own attorneys’ fees and costs, except that where a party prevails on a claim for which a statute expressly authorizes fee-shifting, the arbitrator may award fees and costs consistent with that statute. JAMS filing and administrative fees will be allocated under the JAMS Streamlined Rules, and we will pay your share of those fees to the extent required to make this provision enforceable for consumer claims.

Mass arbitration. If 25 or more similar arbitration demands are filed against Landra by or with coordinated counsel within a 60-day window, the parties will coordinate with JAMS on batched scheduling and bellwether procedures to manage the claims efficiently.

Exceptions. Either party may (a) bring a qualifying individual claim in small-claims court in lieu of arbitration, or (b) seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights, without first engaging in arbitration. Any court action permitted under this paragraph shall be filed exclusively in the state or federal courts located in San Francisco, California, and each party consents to personal jurisdiction and venue there.

Consumer Rights (EU, UK, California, and Others)

Nothing in these Terms limits or excludes any right you have that cannot be limited or excluded under applicable consumer-protection law. If you are a consumer resident in the European Union, United Kingdom, or European Economic Area:

Your statutory rights under your country’s consumer law apply in addition to these Terms, including any right of withdrawal or refund mandated by local law.
The arbitration agreement, class-action waiver, and limitation-of-liability provisions in Sections 14 and 15 apply to you only to the extent permitted by the mandatory law of your country of residence; where those provisions are unenforceable, the rest of these Terms remain in effect.
You may bring proceedings against us in the courts of your country of residence if your local mandatory law so requires, and our choice-of-law clause does not deprive you of protections afforded by non-derogable provisions of the law of your country of residence.
You may have the right to use the European Commission’s Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

If you are a California resident, you may have additional rights under California Civil Code §1789.3 and the California Consumer Privacy Act / California Privacy Rights Act — see our Privacy Policy. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at 1-800-952-5210.

Export Controls and Sanctions

The Service is subject to U.S. export control laws, including the Export Administration Regulations. You represent and warrant that you are not located in, ordinarily resident in, or a national or resident of any country or region subject to comprehensive U.S. trade sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not listed on any U.S. government list of prohibited or restricted parties (including the Specially Designated Nationals list, the Denied Persons list, or the Entity list). You also agree not to use the Service to export, re-export, or transfer any controlled technology in violation of applicable law.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate, successor, or purchaser of our business or assets — including, without limitation, an assignment to a successor entity formed for the purpose of operating the Landra business (such as a corporation formed in another state in connection with a reorganization or financing) — on written notice (which may be provided by email or by an in-product notice). Any such assignment will not expand your obligations beyond what these Terms already require, and your rights under these Terms will continue against the assignee.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Effective” date at the top of this page. If a change is material, we will notify you by email (to the address associated with your account) or by a prominent notice within the Service at least 30 days before the change takes effect.

Your continued use of the Service after the effective date of a change constitutes your acceptance of the updated Terms. If you do not agree to the changes, stop using the Service and cancel your subscription before the change takes effect.

Contact

Questions about these Terms? Contact us:

Operator: Landra AI LLC (d/b/a Landra), a California limited liability company
Email: hello@getlandra.com
Mailing address: 1401 21st St, Ste R, Sacramento, CA 95811

For notices of arbitration opt-out, DMCA complaints, GDPR/CCPA requests, or security reports, use the email above with the relevant subject line.